Privacy Policy
Effective date: October 6, 2025
Welcome to Solar Matic! This Privacy Policy explains how Solar Matic ("we," "our," or "us") collects, uses, and discloses your information when you use the Solar Matic mobile application (the "App"). The App allows you to log in and view live SCADA monitoring data for your solar systems.
1. Information We Collect
To provide you with a secure and functional login experience and to display your live solar system data, we collect the following types of information:
1.1 Information You Provide Directly
- Account Credentials: When you create an account, you provide us with your email address and create a password. We may also collect other identifying information such as your name or phone number for account verification and communication purposes.
- Solar System Information: To enable monitoring, you may provide details about your solar system, such as its configuration, location, or connection credentials, if required by the SCADA system. This information is used solely to establish a connection and retrieve your system's live data.
1.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with the App, including the features you use, the pages you visit, and the time you spend using the App. This helps us understand user behavior and improve the App's usability.
- Device Information: We may collect information about the device you use to access the App, such as your device model, operating system version, unique device identifiers, and mobile network information. This helps us diagnose technical issues and ensure compatibility.
- Log Data (for troubleshooting): In case of errors or crashes within the app, we may collect Log Data, which can include your device's anonymized IP address, device name, operating system version, and app usage statistics. This data is used solely for debugging and improving the app's performance.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the App: To authenticate your login, establish connections to your SCADA systems, and display your live solar monitoring data.
- To Improve and Optimize the App: To analyze usage patterns, identify areas for improvement, and enhance the user experience.
- To Communicate with You: To send you service-related notifications, respond to your inquiries, and provide support.
- For Security and Fraud Prevention: To protect your account and our services from unauthorized access and malicious activity.
3. How We Share Your Information
We respect your privacy and will not share your personal information with third parties except in the following limited circumstances:
- With Your Consent: We may share your information with your explicit consent.
- Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as cloud hosting, data analysis, customer support, and authentication services. These providers have access to your information only to the extent necessary to perform their services for us and are contractually obligated to protect your data.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Data Security
We are committed to protecting your personal information. We implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure Authentication: We use industry-standard methods to protect your login credentials.
- Data Encryption: Where applicable, we use encryption to protect data in transit and at rest.
- Limited Access: Access to your information is restricted to employees and service providers who need it to perform their duties.
However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have control over your information. You can:
- Access and Update Your Information: You can review and update most of your account information within the App's settings.
- Delete Your Account: You may request the deletion of your account and associated personal information by contacting us at the email address below. Please note that some information may be retained for legal or legitimate business purposes.
6. Children’s Privacy
Our App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective date" at the top. We encourage you to review this policy periodically.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@firstcallautomation.com